TTrace Tales

Support

Trace Tales (圈圈寻踪) · We usually reply within 3 business days.

Contact: carlong@gmail.com
To help us help you quickly, please include: your device model, operating system version, the Game version (shown in Settings), and what you were doing when the problem happened.

Frequently asked

My progress disappeared — can you restore it?

No, and this is by design. The Game has no account and stores progress only on your device, so nothing is uploaded anywhere. Progress is lost if you delete the Game, clear its data, switch devices, or reinstall. There is nothing on our side to restore from — which is also why we cannot read your save.

The photo-to-level feature isn't working

The feature reads a photo you pick and turns it into a puzzle locally. On desktop it uses the system file picker; on mobile it needs the platform's photo permission and picker. Where that is unavailable, the button simply becomes the "play the main story" entry — we never show a button that does nothing.

How do I use the photo feature?

From the home screen, pick a photo you like; the Game traces its outline and gives you a playable level based on that shape. No photo is kept afterwards.

Are there ads or in-app purchases?

No. The Game currently includes neither advertising nor in-app purchases — it is free to play with no monetisation. If this ever changes, we will update the Privacy Policy and announce it before it takes effect.

A level seems impossible

Every level is generated and verified to be solvable before release. If you believe a level is genuinely unsolvable, send us the level number and a screenshot — that is the kind of report we act on fastest.

The daily reminder keeps showing up

The reminder is an optional local notification. Turn it off in Settings (the "daily reminder" row only appears on devices that support local notifications).

Reporting a bug or suggesting a feature

Email us. Please describe what you expected, what happened instead, and whether it happens every time. Screenshots or screen recordings are welcome. Feature suggestions are read, even when we cannot reply to each one.

Privacy and data requests

For anything related to privacy — including accessing or deleting data, or just understanding what the Game does — see the Privacy Policy or email the address above.

支持与反馈

圈圈寻踪(Trace Tales) · 通常在 3 个工作日内回复。

联系方式: carlong@gmail.com
为了更快定位问题,请附上:设备型号、系统版本、游戏版本(设置里可见),以及出问题前你在做什么。

常见问题

我的进度丢了,能恢复吗?

不能,这是设计使然。游戏没有账号,进度只保存在你的设备上,不会上传到任何地方。 删除游戏、清除数据、换设备或重装都会导致进度丢失。我们这边没有可恢复的副本 —— 这也是我们无法读取你存档的原因。

照片生成关卡用不了

该功能读取你选中的照片并在本地把它变成拼图。桌面端使用系统文件选择器;移动端需要平台的相册权限与选择器。 在不可用的设备上,按钮会直接变成"玩主线"入口 —— 我们绝不会摆一个点了没反应的按钮。

怎么用照片功能?

从首页选一张你喜欢的照片,游戏会描出它的轮廓,并据此生成一局可玩的关卡。之后不会保留任何照片。

游戏里有广告或内购吗?

没有。本游戏当前既不含广告,也没有内购 —— 完全免费、无任何变现。如果未来有所改变, 我们会更新隐私政策并在生效前公告。

某一关看起来无解

游戏内所有关卡在发布前都经过生成与可解性校验。如果你确信某关确实无解, 请把关卡编号和截图发给我们 —— 这类反馈我们处理得最快。

每日提醒一直弹

提醒是可选项,由本地通知发出。在设置里关闭即可("每日本地提醒"这一行只出现在支持本地通知的设备上)。

反馈 Bug 或提建议

直接发邮件。请说明你期望的结果、实际发生了什么、是否每次都复现;截图或录屏更好。 功能建议我们会看,但无法逐条回复。

隐私与数据请求

涉及隐私的一切(包括访问或删除数据、或只是想了解游戏会做什么),请参阅 隐私政策,或直接发邮件到上面的地址。